Customer Support

VX includes built-in support channels so you can get help without leaving the app.

Contact Options

Reach support from Settings → Contact. Available channels depend on platform and may include:

• Email
• In-app messaging
• Links to community resources

Log Upload

When troubleshooting connection or routing issues, you can upload logs directly from the app. Support receives sanitized diagnostic output from vx-core to help diagnose the problem.

To upload logs:

1. Reproduce the issue with logging enabled
2. Go to Settings → Contact or the log upload option
3. Submit — logs are sent securely to the support backend

Before Contacting Support

Helpful information to include:

• VX version and platform
• Connection mode (TUN vs system proxy)
• Whether the issue affects all nodes or one subscription
• Exported logs from Realtime Logging

Airport Owners

If you distribute subscriptions to VX users, see Deep Linking for integration docs.